Reminder Ninja is operated by Nxtern LLC, 3120 139th Ave SE STE 500, Bellevue, WA 98040.
support@reminder.ninja reaches us for anything — a question before you sign up, a deadline the extractor read wrong, billing, or a request to access or delete your data.
The handle@reminder.ninja address on your dashboard is a different thing: it is where you forward mail you want deadlines pulled out of, and it is read by the app rather than by a person. Use the address above when you want a human.
If a deadline came out with the wrong date, or one was invented from an email that had none, the fastest route is the flag on the deadline itself — it records what went wrong and offers the fix in the same step. Email works too.